I’m Jocelyn R. Bourque, the Chief Operating Officer and Practice Manager of our organization. I co-founded this practice alongside my husband, Peter R. Bourque Jr., with a shared vision of making mental health care more accessible, compassionate, and human-centered for individuals across New York State.

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In my role, I oversee the systems, structure, and strategy that support every aspect of our virtual practice. I manage daily operations, clinical workflows, telehealth infrastructure, licensing and compliance processes, onboarding, billing operations, and the secure administrative systems that ensure patients receive attentive, efficient, and HIPAA-compliant care. My focus is on building a strong operational foundation so our clinicians can concentrate fully on providing high-quality psychiatric services.

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I bring extensive experience in business operations, quality control, customer service, vendor management, marketing, website development, and finance. My background includes working with highly regulated industries, managing complex workflows, maintaining compliance standards, and supporting remote teams—skills that translate directly into the operational excellence required for a modern telehealth mental health practice

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My leadership style is enthusiastic, supportive, and highly organized. I value clear communication, collaboration, and thoughtful systems design, and I take pride in creating an environment where both patients and staff feel supported and respected. Whether I’m guiding internal teams, improving patient experience, or strengthening internal processes, my goal is to ensure every interaction with our practice is seamless, professional, and trustworthy.

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As Co-Founder and Practice Manager, I helped establish the core values that guide our team today—accessibility, integrity, compassion, and patient-centered care. I work closely with both clinical and administrative staff to maintain efficient operations, uphold regulatory and payer compliance, and support the continued growth and excellence of our practice.

I remain deeply committed to expanding access to secure, high-quality telehealth mental health services and to building systems that empower both patients and providers in a fully virtual care environment.